This February’s meeting brought together the AIMS Society, AUGIE and ACT participants. The session discussions merged people skills with the technology that provides agency/brokerage staff with more time to service and sell. The attendees - carriers, agents/brokers, solution providers - confirmed that this session supported the business reason on why carriers need to be easy to work with, which is customer’s want quality service and insurance coverage to protect their assets or exposures, in a timely, efficient manner.
The meeting focused on one of AUGIE’s Priorities. Three of AUGIE’s other priorities rely on working closely with ACORD, who will assist with implementation of the standards. For example:
- Commercial lines continues to be a priority and has been expanded to the entire workflow, application to download. AUGIE will help to encourage carriers to develop connectivity based on ACORD standards and to discover obstacles to implementation.
- ACORD forms are an important component to ease of doing business, yet as the industry moves to electronic implementation, carriers appear to be moving away from some ACORD Forms. AUGIE wants to help discover why and help to communicate how eForms, eSignature and dynamic forms implementation will help the carriers reduce their costs and support their agent/brokers goal of working with “ease of doing business” carriers.
- Gathering Information from the carriers will also continue to be an AUGIE priority. Face to face meetings will be held across the country. As we listen to the carriers, the findings will be communicated back to ACORD for assistance in resolving implementation obstacles.
AUGIE continues to gather momentum; however, carriers are not utilizing ACORD standards across all lines of business, thus duplicate entry is still occurring. When this was communicated during the meeting, it was done so with a new twist. Duplicate entry is an understatement…it’s really triple, quadruple input as the data moves through the pipeline. How much are these inefficient workflows costing the industry?
Here are a few AUGIE links:
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