Gregory Maciag: Process Improvement

Monday, 03 March 2014

Process Improvement

My friend, Celent's Jamie Bisker suggests that incremental process improvement in insurance is reaching the land of diminishing returns. He sees the future as lying in individualization, and grouping for risk management rather than sales or functional reasons.

I'm not sure that process improvement will ever end. We go through phases of development where we think we've almost reached the high point of what is humanly (or technologically) possible. These periods always turn out to be short – terminated by new challenges, new opportunities and new ways of seeing the world. He writes an engaging piece. take a look.

Celent

Posted on Monday, 03 March 2014 | Permalink

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New Book

My latest book presents the challenges members face when adopting industry standards as well as the opportunities that come as a result. It features my discussions with many people over many years and follows the foundation I set in my first book "The Business Information Revolution".

Industry standards are never adopted in a vacuum. They become part and parcel of all the trials and tribulations managers face in their day to day work. ACORD Standards are always part of a larger software development project that brings along people, priorities and politics. Adopting industry standards isn't simple, but the benefits far outweigh the problems of building and maintaining proprietary alternatives.

I trust that you will appreciate my frankness, identify with some of the challenges and learn from what others have done to pave the way.