IBM's Pete Arterburn vividly explains why insurance customers often prefer not to make claims, using the north Texas hail season as the route into his insights. In all the talk about “the customer experience”, we're in danger of forgetting that bad experiences lead to customer indifference and, eventually, defection. Improving the customer experience isn't just a competitive issue – it may also be a matter of survival. IBM
« Aging Data | Main | Slaying the Two-Headed Dragon »
Monday, 27 April 2015
The comments to this entry are closed.
2014 Staff Meeting
2014 Staff Meeting
2012 Orlando Exhibit
Insurance Day
- 2014-12 Good Data Management
- 2014-11 Data as an Asset
- 2014-10 Data ROI
- 2014-09 Emerging Regulatory Requirements
- 2014-08 Internet of Trees
- 2014-07 Computing Cloud Value
- 2014-06 Big Data Myths
- 2014-05 Data Governance
- 2014-04 Step Forward, Innovation
- 2014-03 Small Ticket Insurance
- 2014-02 Strategic Analytic Culture
- 2014-01 Data Analytics
- 2013-12 Breaking Silos
- 2013-11 Meet Customer 3.0
- 2013-10 Metadata Matters
- 2013-09 Managing Data
- 2013-08 Chief Data Officer
- 2013-07 ISO 20022 Today
- 2013-06 Digital Technology
- 2013-05 State of Innovation
- 2013-04 Big Data: Fad or Future?
- 2013-03 Hybrid Cloud
- 2013-02 Big Data Apps
- 2013-01 Usage-based Insurance
- 2012-12 Information Management
ACORD LOMA DAILY NEWS
New Book
My latest book presents the challenges members face when adopting industry standards as well as the opportunities that come as a result. It features my discussions with many people over many years and follows the foundation I set in my first book "The Business Information Revolution".
Industry standards are never adopted in a vacuum. They become part and parcel of all the trials and tribulations managers face in their day to day work. ACORD Standards are always part of a larger software development project that brings along people, priorities and politics. Adopting industry standards isn't simple, but the benefits far outweigh the problems of building and maintaining proprietary alternatives.
I trust that you will appreciate my frankness, identify with some of the challenges and learn from what others have done to pave the way.
Previous Book
- This is a PDF version of my book. You have my permission to view, save and print copies for your personal use. Use your browser "Back" button to return to the blog after you visit or print a chapter. If you want a clean copy, it's available at the Amazon bookstore.
Download PDF Books
Download eBooks
Books
Douglas W. Hubbard: How to Measure Anything: Finding the Value of Intangibles in Business
Gregory A. Maciag: The Business Information Revolution: Making the Case for ACORD Standards
This book was the end result of my writing monthly columns for ten years.Thomas J. Peters: The Little Big Things: 163 Ways to Pursue EXCELLENCE
David Loshin: The Practitioner's Guide to Data Quality Improvement
Gregory A. Maciag: The Real-Time World:Enabled by ACORD Standards
Thomas L. Friedman: The World Is Flat: A Brief History of the Twenty-first Century
David S. Platt: Why Software Sucks...and What You Can Do About It
Wozniak & Maciag
Search
My Retirement
Recent Posts
Spotlight
Documents
- ACORD Global Trends 2010
- ACORD IP Policy
- ACT Future Strategies
- ACT Topics on Future
- Beauty of Math Slide Show
- eSignature & eDelivery
- Global Re Benchmark Report 2010
- IBM Insurance 2020
- IBM Insurance 2020 Innovations
- IBM Powerful Interactions
- IIABA Technology Statistics
- LMG Pilot Endorsements
- LMG Pilot Placing
- LMG Production Volume Week 11
- London Company Market 2012
- London Market Roadmap 2012
- Maciag Biography (July 2012)
- Member Report 2009
- Member Report 2010
- Member Report 2011
- Member Report 2012
- Real Time Best Practices 2011
- Social Networking - Next Generation
- SWIFT Demystifying Standards
ACORD Links
London Links
- Association Of British Insurers
- British Insurance Brokers Association
- Financial Services Authority
- Insurance Institute of London
- International Underwriting Association
- Lloyd's of London
- Lloyds Market Association
- London Market Brokers Committee
- London Underwriting Centre
- Market Reform Office
- Xchanging
Standards
- Accredited Standards Committee X12
- American National Standards Institute
- Association Information & Image Management
- Banking Industry Technology Secretariat
- Canadian Life Insurance EDI Standards
- Centre Study of Insurance Operations
- Collision Industry Electronoc Commerce Assn.
- Common Object Request Broker Architecture
- Consortium Information
- Data Interchange Standards Association
- EBES Insurance Group
- EBXML (UN/CEFACT & OASIS)
- Electronics Industry Data Exchange Group
- European Committee for Standardization
- Extensible Business Reporting Language
- Financial Accounting Standards Board
- HR-XML Consortium
- Human Resources XML Consortium
- Institute of Electrical & Electronic Engineers
- Insurance Marketplace Standards
- International Organization for Standardization
- Linux Standard Base
- National Health Information Infrastructure
- National Information Standards Organization
- National Institute of Standards & Technology
- Object Data Mgmt Group
- Object Management Group
- Open Applications Group
- Organization Advancement Structured Information Standards
- ORIGO Services Limited
- POLARIS Limited UK
- Standards Boost Business
- SWIFT
- UN Centre Trade Facilitation & Electronic Business
- Web Services Interoperability
- World Wide Web Consortium
- XBRL.org
- XML.org from OASIS
Categories
- ACORD 2020
- Africa
- Agents & Brokers
- Analytics
- Apps
- Asia Pacific
- AUGIE
- Australia
- BI
- Big Data
- Board
- Book
- Certification
- China
- CIO
- Claims
- Cloud
- Cloud Comouting
- Communications
- Communities
- Cyber Crime
- Data
- Data Quality
- Disintermediation
- Distribution
- E&S
- Environment
- eSignature
- Europe
- Events
- Exchanges
- Forms
- Framework
- Future
- General
- Globalization
- Government
- Healthcare
- Implementation
- InsuranceDay
- Integration
- Internet
- Interoperability
- IT
- ITC
- Legal
- Life & Annuity
- London Market
- LTCI
- Mapping
- Meetings
- Metrics
- Mobile
- Passwords
- Privacy
- Process Standards
- Property & Casualty
- Real-Time
- Regulatory
- Reinsurance
- Russia
- Social Media
- Software
- Solutions
- Solvency II
- Solvency2
- South Africa
- Standards
- Surveys
- Technology
- Telematics
- Texting
- Video
December 2016
| Sun | Mon | Tue | Wed | Thu | Fri | Sat |
|---|---|---|---|---|---|---|
| 1 | 2 | 3 | ||||
| 4 | 5 | 6 | 7 | 8 | 9 | 10 |
| 11 | 12 | 13 | 14 | 15 | 16 | 17 |
| 18 | 19 | 20 | 21 | 22 | 23 | 24 |
| 25 | 26 | 27 | 28 | 29 | 30 | 31 |
Comments